Trilogy Sports & Fitness International Inc.
Trilogy Sports & Fitness International Inc. ("Trilogy," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, submit forms, register for services, book training, purchase packages, use our online portal, communicate with us, or participate in our programs.
By using our website or services, you agree to the practices described in this Privacy Policy.
For most privacy questions, account concerns, or support needs, please submit a support ticket at trilogyfitpt.com/support.
Personal Information
This may include your name, parent or guardian name, athlete name, email address, phone number, billing information, emergency contact information, and account registration details.
Athlete and Training Information
If you register for training, assessments, programs, teams, camps, or memberships, we may collect information related to performance goals, training history, sport, age, grade level, availability, assessment results, attendance, progress notes, and other information needed to provide our services.
Health and Safety Information
We may collect health history, injury history, waivers, consent forms, emergency medical information, or other information needed to safely provide training services. This information is used only for safety, program planning, and service delivery.
Payment Information
Payments may be processed through third-party payment providers. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process your payment information according to their own privacy policies.
Website and Technology Information
When you visit our website, we may automatically collect information such as IP address, browser type, device type, pages visited, referral source, date and time of visit, and general website usage data.
Communication Information
If you contact us through our support page, website form, email, phone, text, social media, or messaging platform, we may collect the information you provide in that communication.
We may use collected information to:
We will never sell, share, or disclose your phone number to third parties for their own marketing purposes. Your phone number is used solely by Trilogy Sports & Fitness International Inc. to communicate with you about your booking and our programs.
How we collect SMS consent
SMS consent is collected via the booking form at leads.trilogysportandfitnesspt.com/booking. The form includes two separate, optional checkboxes — one for appointment-related messages and one for marketing messages. Consent to receive SMS messages is not required to complete a booking. You may leave either or both checkboxes unchecked and still successfully submit your booking.
Types of messages we send
Message frequency
Message frequency varies. Transactional messages are triggered by your booking activity. Marketing messages may be sent periodically.
Opting out
You may opt out of SMS messages at any time by replying STOP to any message we send you. After opting out, you will receive a single confirmation message and no further messages will be sent.
Getting help
Reply HELP to any message for assistance, or contact us at [email protected] or trilogyfitpt.com/support.
Message and data rates
Standard message and data rates may apply depending on your carrier and plan.
Trilogy Sports & Fitness provides services that may involve youth athletes. When collecting information about a minor, we may require a parent or legal guardian to provide consent, complete registration forms, sign waivers, and manage the athlete's account.
We do not knowingly collect personal information directly from children under 13 without appropriate parent or guardian consent. If you believe we have collected information from a child under 13 without proper consent, please submit a support ticket at trilogyfitpt.com/support and we will review and address the issue promptly.
We do not sell your personal information. We may share information with trusted third parties when necessary to operate our business, including:
Your phone number is never shared with any third party for their own marketing or advertising purposes.
Our website and booking pages may use cookies, pixels, analytics tools, or similar technologies to:
Cookies are small text files stored on your browser. You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our pages.
We use Meta Pixel on our booking pages, which may collect information about your visit and report it to Meta (Facebook/Instagram) to help us understand how our advertising is performing. This tracking is subject to Meta's Privacy Policy.
We may use your contact information to send business updates, service reminders, program information, promotional offers, or event announcements.
You may opt out of marketing emails by using the unsubscribe link in the email or by submitting a support ticket at trilogyfitpt.com/support. You may opt out of promotional text messages at any time by replying STOP.
Even if you opt out of marketing communications, we may still send non-promotional messages related to appointments, payments, accounts, waivers, safety, or active services.
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, system, or method of transmission is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.
You are responsible for keeping your account login information confidential and notifying us if you believe your account has been accessed without authorization. To report a security concern, submit a support ticket at trilogyfitpt.com/support.
We retain personal information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we may delete, archive, or anonymize it according to our business practices and legal requirements.
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. To make a privacy request, submit a support ticket at trilogyfitpt.com/support.
Some information may be retained when required for legal, safety, billing, dispute resolution, fraud prevention, or business recordkeeping purposes.
Some states provide additional privacy rights to residents. If applicable law gives you specific privacy rights — such as rights to know, delete, correct, or opt out of certain uses of personal information — we will honor those rights as required. To make such a request, submit a support ticket at trilogyfitpt.com/support.
We may take or use photos, videos, testimonials, training clips, or performance highlights for business, marketing, educational, or promotional purposes only when appropriate permission, consent, or release has been obtained. To request removal of a photo or video involving you or your child, submit a support ticket at trilogyfitpt.com/support. We will make reasonable efforts to review media-related requests, but cannot guarantee immediate removal of content already distributed through third-party platforms.
We may update this Privacy Policy from time to time. When updates are made, the revised policy will be posted on this page with a new effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
For most privacy questions, account concerns, or support needs, please submit a support ticket at:
For other business communication:
Trilogy Sports & Fitness International Inc.
117 S Lexington St. Ste 100, Harrisonville, MO 64701
Phone: 816-337-7723
Email: [email protected]
Website: trilogyfitpt.com